[Cst_pnt] Costpoint Upgrade Scheduled for Monday at 5:00pm

[Matthew Krug]

All,

We will be performing an upgrade to Costpoint and Timekeeping (T&E) on Monday, November 23, 2020 at 5:00pm.  For Costpoint users, please be sure to exit the system by 5:00pm on Monday.  Provided the upgrade runs as anticipated, we will again be operational the following morning.  Please be aware of the following:


*         When Costpoint/T&E is upgraded, the primary problems are associated with clearing the browser cache

*         Anyone who is having trouble should be directed to the Payroll website for instructions for clearing their cache https://www.jlab.org/finance/payroll

o   Firefox: https://www.jlab.org/sites/default/files/finance/docs/clear_cache_firefox.pdf

o   IE: https://www.jlab.org/sites/default/files/finance/docs/clear_cache_ie.pdf

o   Edge: https://www.jlab.org/sites/default/files/finance/docs/clear_cache_edge.pdf

*         Please be aware that web browsers are frequently updated, so the documentation may vary depending upon the version you are on.

Finally, thanks again for everyone's hard work on completing the final testing during this busy time.  I will be available bright an early Tuesday morning for any problems we encounter...

Thanks!

Matt
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