[Cst_pnt] Costpoint Upgrade Scheduled for Monday at 5:00pm

[Matthew Krug]

So to confirm....   Unless you clear your cache.... You will receive this error message....

[cid:image001.png at 01D6C1E1.4129D030]

From: Cst_pnt <cst_pnt-bounces at jlab.org> On Behalf Of Matthew Krug
Sent: Monday, November 23, 2020 9:30 PM
To: cst <cst_pnt at jlab.org>
Cc: Evelyn Akers <eakers at jlab.org>; Pat Stroop <stroop at jlab.org>; Linda Ceraul <ceraul at jlab.org>; Rachel Harris <harris at jlab.org>; Erica Jones <eljones at jlab.org>; Mary Fox <mfox at jlab.org>; Crystal Brinkman <cbaker at jlab.org>; Tonya Evans <tmevans at jlab.org>; Janet Prater <prater at jlab.org>; Sherry Thomas <sthomas at jlab.org>
Subject: Re: [Cst_pnt] Costpoint Upgrade Scheduled for Monday at 5:00pm

Hey All....  The upgrade is complete.... Thanks Dana and David....  Please be sure to clear your cache.... We have seen a need to do this....   See below, you will find the instructions you need to follow to clear your cache...

If the cache clearing does not work, please reboot your computer, just to verify you didn't leave the browser open....  Because we all use different methods to connect, you need to consider which system you use to access Costpoint and clear the cache on that specific system (e.g. your physical laptop, the VDI, or your system in the office).... I'll be in the office by 7:30am...if you still have problems....Ping me on Teams...

Thank you everyone for your hard work on the upgrade!

Matt



From: Matthew Krug
Sent: Friday, November 20, 2020 11:33 AM
To: cst <cst_pnt at jlab.org<mailto:cst_pnt at jlab.org>>; helpdesk at jlab.org<mailto:helpdesk at jlab.org>
Cc: Evelyn Akers <eakers at jlab.org<mailto:eakers at jlab.org>>; Pat Stroop <stroop at jlab.org<mailto:stroop at jlab.org>>; Crystal Brinkman <cbaker at JLAB.ORG<mailto:cbaker at JLAB.ORG>>; Erica Jones <eljones at jlab.org<mailto:eljones at jlab.org>>; Tonya Evans <tmevans at jlab.org<mailto:tmevans at jlab.org>>; Sherry Thomas <sthomas at jlab.org<mailto:sthomas at jlab.org>>; Kelly Webster <hanifan at jlab.org<mailto:hanifan at jlab.org>>; Rachel Harris <harris at jlab.org<mailto:harris at jlab.org>>; Susan Brown <sbrown at jlab.org<mailto:sbrown at jlab.org>>; Janet Prater <prater at jlab.org<mailto:prater at jlab.org>>; Linda Ceraul <ceraul at jlab.org<mailto:ceraul at jlab.org>>; Mary Fox <mfox at jlab.org<mailto:mfox at jlab.org>>; Kari Heffner <heffner at jlab.org<mailto:heffner at jlab.org>>
Subject: Costpoint Upgrade Scheduled for Monday at 5:00pm

All,

We will be performing an upgrade to Costpoint and Timekeeping (T&E) on Monday, November 23, 2020 at 5:00pm.  For Costpoint users, please be sure to exit the system by 5:00pm on Monday.  Provided the upgrade runs as anticipated, we will again be operational the following morning.  Please be aware of the following:


*       When Costpoint/T&E is upgraded, the primary problems are associated with clearing the browser cache

*       Anyone who is having trouble should be directed to the Payroll website for instructions for clearing their cache https://www.jlab.org/finance/payroll

o   Firefox: https://www.jlab.org/sites/default/files/finance/docs/clear_cache_firefox.pdf

o   IE: https://www.jlab.org/sites/default/files/finance/docs/clear_cache_ie.pdf

o   Edge: https://www.jlab.org/sites/default/files/finance/docs/clear_cache_edge.pdf

*       Please be aware that web browsers are frequently updated, so the documentation may vary depending upon the version you are on.

Finally, thanks again for everyone's hard work on completing the final testing during this busy time.  I will be available bright an early Tuesday morning for any problems we encounter...

Thanks!

Matt
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