[Dsg-halla_magnets] Rockwell License

[Steven Lassiter]

Hi Brian,

 When you start a session with RS, ask them how the following could happen? -  to go from a fully functionally license to grace mode in a matter of seconds.

Thanks
Steven
________________________________
From: Brian Eng <beng at jlab.org>
Sent: Monday, March 16, 2020 11:10 AM
To: Steven Lassiter <lassiter at jlab.org>
Cc: Amrit Yegneswaran <yeg at jlab.org>; dsg-halla_magnets at jlab.org <dsg-halla_magnets at jlab.org>; Todd Coates <tcoates at jlab.org>; Nicholas Sandoval <sandoval at jlab.org>; Patrizia Rossi <rossi at jlab.org>
Subject: Re: Rockwell License

Hi Steve,

No one from DSG has administrator privileges on the computer.

I was going to contact Rockwell about this since Pablo has some training he needs to complete, but with out that I suspect I won't be able to get very far.

> On Mar 16, 2020, at 11:06 AM, Steven Lassiter <lassiter at jlab.org> wrote:
>
> The return license feature does not work on Rockwell side.
> It does not see any license to return.
>
> Steven
> From: Brian Eng <beng at jlab.org>
> Sent: Monday, March 16, 2020 11:04 AM
> To: Steven Lassiter <lassiter at jlab.org>; Amrit Yegneswaran <yeg at jlab.org>; dsg-halla_magnets at jlab.org <dsg-halla_magnets at jlab.org>; Todd Coates <tcoates at jlab.org>; Nicholas Sandoval <sandoval at jlab.org>
> Cc: Patrizia Rossi <rossi at jlab.org>
> Subject: Re: Rockwell License
>
> Hi Steve,
>
> We've tested enough computers from various subnets that we know that getting a license from the server isn't an issue anymore. Of course as you mentioned we still need to test on PHYCAD58 to confirm it works.
>
> Todd,
>
> Is there anything to do on your end that could return these activations or are we going to have to deal with locally on that computer?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://mailman.jlab.org/pipermail/dsg-halla_solid/attachments/20200316/01048544/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: HMI Screenshot 2020-03-16 at 1.38.57 PM.png
Type: image/png
Size: 839383 bytes
Desc: HMI Screenshot 2020-03-16 at 1.38.57 PM.png
URL: <https://mailman.jlab.org/pipermail/dsg-halla_solid/attachments/20200316/01048544/attachment-0002.png>