[Dsg-halla_magnets] Rockwell License

[Steven Lassiter]

The old AB tech support ticket # 4008220875 can be referenced as well.
This was when AB gave the 30 day temp license to JLAB.

Steven
________________________________
From: Todd Coates <tcoates at jlab.org>
Sent: Wednesday, March 18, 2020 2:12 PM
To: Brian Eng <beng at jlab.org>; Steven Lassiter <lassiter at jlab.org>
Cc: Amrit Yegneswaran <yeg at jlab.org>; dsg-halla_magnets at jlab.org <dsg-halla_magnets at jlab.org>; Nicholas Sandoval <sandoval at jlab.org>; Patrizia Rossi <rossi at jlab.org>
Subject: Re: Rockwell License

Hi Brian,
Is this the file that you need? see attached.

Todd Coates

IT Division/CNI Dept
Thomas Jefferson National Accelerator Facility
12000 Jefferson Ave
Suite 7
Newport News, Virginia, 23606

Phone: (757)269-5537
EMail: Todd.Coates at jlab.org

On 3/18/2020 1:52 PM, Brian Eng wrote:
> I've begun the process of trying to get the licenses sorted out, the Support Ticket is  #4008259902
>
> When I tried to log into phycad58 it said someone was using it, so far Rockwell hasn't asked me to do anything with the machine yet, but I may have to take it over.
>
> Steve,
>
> I don't want to bring up a separate license issue (on skylla10) from borrowed one on cadlm2 until they solve the first issue.
>
> Todd,
>
> Can you send me any log files from this location?
> c:\program files\rockwell software\factorytalk activation\logs
>
> Thanks
>
> ________________________________________
> From: Steven Lassiter <lassiter at jlab.org>
> Sent: Monday, March 16, 2020 1:44 PM
> To: Brian Eng
> Cc: Amrit Yegneswaran; dsg-halla_magnets at jlab.org; Todd Coates; Nicholas Sandoval; Patrizia Rossi
> Subject: Re: Rockwell License
>
> Hi Brian,
>
>   When you start a session with RS, ask them how the following could happen? -  to go from a fully functionally license to grace mode in a matter of seconds.
>
> Thanks
> Steven
> ________________________________
> From: Brian Eng <beng at jlab.org>
> Sent: Monday, March 16, 2020 11:10 AM
> To: Steven Lassiter <lassiter at jlab.org>
> Cc: Amrit Yegneswaran <yeg at jlab.org>; dsg-halla_magnets at jlab.org <dsg-halla_magnets at jlab.org>; Todd Coates <tcoates at jlab.org>; Nicholas Sandoval <sandoval at jlab.org>; Patrizia Rossi <rossi at jlab.org>
> Subject: Re: Rockwell License
>
> Hi Steve,
>
> No one from DSG has administrator privileges on the computer.
>
> I was going to contact Rockwell about this since Pablo has some training he needs to complete, but with out that I suspect I won't be able to get very far.
>
>> On Mar 16, 2020, at 11:06 AM, Steven Lassiter <lassiter at jlab.org> wrote:
>>
>> The return license feature does not work on Rockwell side.
>> It does not see any license to return.
>>
>> Steven
>> From: Brian Eng <beng at jlab.org>
>> Sent: Monday, March 16, 2020 11:04 AM
>> To: Steven Lassiter <lassiter at jlab.org>; Amrit Yegneswaran <yeg at jlab.org>; dsg-halla_magnets at jlab.org <dsg-halla_magnets at jlab.org>; Todd Coates <tcoates at jlab.org>; Nicholas Sandoval <sandoval at jlab.org>
>> Cc: Patrizia Rossi <rossi at jlab.org>
>> Subject: Re: Rockwell License
>>
>> Hi Steve,
>>
>> We've tested enough computers from various subnets that we know that getting a license from the server isn't an issue anymore. Of course as you mentioned we still need to test on PHYCAD58 to confirm it works.
>>
>> Todd,
>>
>> Is there anything to do on your end that could return these activations or are we going to have to deal with locally on that computer?

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