[Dsg-rich] RICH interlock

[Brian Eng]

Hi Marco,

I can't ping svtsystem1 either, so maybe it didn't come back online?

>From what I remember that computer isn't located in EEL/124, but rather EEL/231.

It should be located against the wall  next to a small switch in the corner between where I normally sit and Marc, you can have security unlock the door since it is probably locked.

Unfortunately, since it's a clon based machine I don't have any admin permissions on it. Nathan or Wesley do if it still doesn't come online cleanly.

----- Original Message -----
> From: "Marco Contalbrigo" <mcontalb at fe.infn.it>
> To: "dsg-rich" <dsg-rich at jlab.org>
> Cc: "Yuri Gotra" <gotra at jlab.org>
> Sent: Sunday, November 19, 2017 11:27:57 AM
> Subject: [Dsg-rich] RICH interlock

> Dear all,
> after the power cut of last night we are we are stuck with the
> RICH gas tests, as we lost IOC connection to the RICH interlock
> cRio. We can ping into richcrio.jlab.org so it seems alive.
> 
> But when we try a hard reboot the IOC we got the error message:
> 
> softioc_console -r iocrichIntlk error: Pseudo-terminal will not
> be allocated because stin ids not a terminal.
> 
> softioc_console -r iocrichIntlk error: ssh: connect to host
> svtsystem1 port 22: no route to host
> 
> so it seems svtsystem1 could not be reached. We had to
> reboot all the computers in the clean room this morning as
> they went off at the power cut. We are wondering if also
> svtsystem1 has to be manually recovered.
> 
> May you provide any advice or help ?
> Thanks, Marco.
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