[dsg-hallb_rich] RICH S4 CRIO heartbeat stopped

[Valery Kubarovsky]

Hi Brian,
Thanks for the update. I will let you know when the access will be available.
Regards,
Valery
________________________________
From: Brian Eng <beng at jlab.org>
Sent: Thursday, July 10, 2025 09:22
To: Christopher Dilks <dilks at jlab.org>; Tyler Lemon <tlemon at jlab.org>; Valery Kubarovsky <vpk at jlab.org>
Cc: Valery Kubarovsky via dsg-hallb_rich <dsg-hallb_rich at jlab.org>
Subject: Re: RICH S4 CRIO heartbeat stopped

It looks like the sbRIO that was replaced 3 weeks ago is offline, or at least isn't responding to pings.

There's nothing that can be done remotely so it would require an access to further troubleshoot.
________________________________
From: dsg-hallb_rich <dsg-hallb_rich-bounces at jlab.org> on behalf of Valery Kubarovsky via dsg-hallb_rich <dsg-hallb_rich at jlab.org>
Sent: Thursday, July 10, 2025 9:05 AM
To: Christopher Dilks <dilks at jlab.org>; Tyler Lemon <tlemon at jlab.org>
Cc: Valery Kubarovsky via dsg-hallb_rich <dsg-hallb_rich at jlab.org>
Subject: Re: [dsg-hallb_rich] RICH S4 CRIO heartbeat stopped

Hi Tyler,
Please take a look to the RICH cRIO sector 4.
Thank you,
Valery
________________________________
From: Christopher Dilks <dilks at jlab.org>
Sent: Thursday, July 10, 2025 02:15
To: Tyler Lemon <tlemon at jlab.org>
Cc: Valery Kubarovsky <vpk at jlab.org>
Subject: RICH S4 CRIO heartbeat stopped

Hi Tyler,

The heartbeat stopped around 1am: https://logbooks.jlab.org/entry/4415043

All Sector 4 N2 volume PVs are frozen. The frozen values look normal.

Can you take a look when you get this message? Meanwhile the shift crew is calling engineering on-call (following the alarm guidance).

Thanks,
Chris


Christopher Dilks

Jefferson Lab Staff Scientist

Office: B122

Phone: 757-269-7750

Email: dilks at jlab.org
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