[Dsg-hallc_controls] CAEN-SY4527 test results shared with CAEN support - Meeting minutes

[Gianni Di Maio]

Dear Pablo,

this is Gianni di Maio from CAEN.

Greg informed us about the strange behaviours arose during your test in 
JLAB on our HV Main Frame SY4527.

To summarize the problems:


1. Parameters (VSet, VMax, ISet, RUp, and RDwn), arbitrarily changed 
from its set values  to random different values.

2. Discrepancies between GECO-2020 values and EPICS PVs values

3.Ramp up/down delay issue.


Considering that  are all problems  that we never experienced in the 
past with other customers/set up, to isolate each problems,we would like 
to start from a basic set up , Let say a Main Frame with just one board 
plugged in directly connected to a computer running only the GECO 
control software and your EPICS software, for this first test I would 
use the board A7435.

I wish add that there is a functionality of the GECO that could help us 
in solve the issues.

The GECO2020 software has an option ( to be activated with a code)  
providing Logging capability, this will be very useful for our test and 
you should activate it.
To provide you the activation code, I need to know the CPU serial 
number, could you provide it to me?

Once activated the Logging option you could launch your test and see if 
the problem appear with a so simple set up.
In parallel we would do the same test here in order to reproduce the 
same behaviour so if for you it is not a problem we would like to have 
your EPICS software, is It possible?

Best regards.

Gianni



Il 26/08/2019 18:19, Greg Kibilko ha scritto:
> Hi Pablo,
>
> Thanks very much.  We look forward to the results of your SSH test.  
> Additionally, I expect that Gianni Di Maio will be reaching out to you 
> very soon if he hasn't done so already.
>
> We will do everything possible to resolve this issue as quickly as we can.
>
> Kind regards,
> Greg
>
> On 8/26/2019 12:13 PM, Pablo Campero Rojas wrote:
>>
>> Hello,
>>
>>
>> Attached are the minutes for the meeting held this last Friday 
>> 8/23/2019 between DSG and CAEN support.
>>
>> During the meeting was presented the findings and issues faced by DSG 
>> to CAEN support.
>>
>>
>> Best Regards,
>>
>> Pablo
>>
>
> -- 
> *Greg Kibilko*
> *SETS - SE Technical Sales, Inc.*
> 112 Tyra Lane
> Townville, SC 29689
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-- 

  CAEN S.p.A.  Gianni Di Maio

*Maintenance Division Manager*

Email: g.dimaio at caen.it

Skype: gdimaio_caen

	Cell:+393482556525 	

*CAEN S.p.A.*

Tel.: +39 0584 388 398
Fax: +39 0584 388 959
Email: info at caen.it
via Vetraia,11 • 55049 • Viareggio (LU) • Italy
Cod.Fisc. e p.IVA IT00864500467
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