[dsg-hdice] Fw: Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019---attachments

[Xiangdong Wei]

________________________________
From: Xiangdong Wei
Sent: Friday, March 8, 2019 9:53 AM
To: Amanda Hoebel; dsg-hdice
Subject: Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019

Amanda,

The 2 latest (lab pushed) windows 10 updates on the NMR Rack 1 control computer failed with error code of 0x8007042b. The first (02/20/2019) failed and rolled back after 18 hours and the second (02/05/2019) failed after 22 hours. The update history is attached with this message. The Microsoft Q&A suggested that the problem could be caused by the changes of component settings.

Could you take a look at this computer to see if the GPIB or any other NMR related hardware/software is holding or locking up some memory that prevent the windows updating from finishing?

Thanks,

Xiangdong
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