[dsg-hdice] Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019---attachments

[Amanda Hoebel]

Hi Xiangdong,


I took a look at the Windows 10 computer.  There were a few updates that were listed on the Microsoft site that the computer did not have (several updates of version 1803), so I installed those.  I tried updating the 1809 update that you had trouble with.  I was able to get the upgrade to download, however when I came back to it to check on the progress, the window was no longer there and the update could not be found (it is not listed as a successful update nor a failed update).  I have tried twice to download and install the update and both times this has happened.  The computer has sufficient memory to perform the update.  We believe this is not a problem related to the GPIB or any other NMR related hardware/software, but an issue with a computer setting most likely set by the computer center.  When I performed the 1803 updates, I noticed that the setting on the computer preventing it from locking or restarting on its own was preventing the updates from installing, and I had to restart the computer manually to complete the 1803 updates.  You should contact the computer center regarding the computer's inability to install the 1809 update.


Regards,

Amanda


________________________________
From: Xiangdong Wei
Sent: Friday, March 8, 2019 9:56 AM
To: Amanda Hoebel; dsg-hdice
Subject: Fw: Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019---attachments



________________________________
From: Xiangdong Wei
Sent: Friday, March 8, 2019 9:53 AM
To: Amanda Hoebel; dsg-hdice
Subject: Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019

Amanda,

The 2 latest (lab pushed) windows 10 updates on the NMR Rack 1 control computer failed with error code of 0x8007042b. The first (02/20/2019) failed and rolled back after 18 hours and the second (02/05/2019) failed after 22 hours. The update history is attached with this message. The Microsoft Q&A suggested that the problem could be caused by the changes of component settings.

Could you take a look at this computer to see if the GPIB or any other NMR related hardware/software is holding or locking up some memory that prevent the windows updating from finishing?

Thanks,

Xiangdong
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