[Hallb] [EXTERNAL] Re: important remote shifts reminders

Susan Schadmand s.schadmand at gmail.com
Tue Oct 24 15:50:51 EDT 2023

Hi all,

may I have some input here, kind of a reality check, based on first hand 
experience on both sides of the Atlantic.

*** The in person shift crew should have the number of the JLab 
after-hour computer help desk ready!

It happens to the best of us to get the computer IP number blocked. 
Changing the IP number solves the problem but we cannot always do that 
easily, eg when in the office at the home institute. Basically, you need 
the help desk to get your token reactivated.

*** Hall B would need to get decent a/v equipment for the counting room!

As remote shift person, one cannot hear a thing said in the counting 
room unless it is yelled into the microphone viz at the little camera. 
Preferably speak like a news anchor but please not as fast.
There are conversations in the counting room that are important for the 
experiment but they cannot be heard nor seen by the remote shift. Some 
in person shifts even ignore the remote shift altogether even if both 
cameras are on.

*** Remote shifts are not for beginners!

A solution could be to do the first remote shift with an experienced 
local person by their side. If the remote shift has never been in the 
counting house or even at any experiment anywhere then all instructions 
are too abstract.

Thanks & regards,

On 23.10.23 19:25, Nathan Baltzell via Hallb wrote:
> Dear All,
> While remote worker shifts are so far still allowed, it is very important to satisfy the following:
> * Well in advance of your shift, inform the PDL that you would like to take remote worker shifts and specify the motivation and dates.  Note that in-person, local shifts are strongly encouraged.
> * Well in advance of your shift, you must be very comfortable with the technical services required during shift, including JLab's 2-factor authentication and the various web services provided by the lab, e.g. the logbook and Hall B's shift schedules.  Improper use, even accidental, such as repeated incorrect passwords in a short period of time, expired passwords cached in your local computer, robotic crawling of JLab web sites, etc, can result in automatic security restrictions on your JLab account or IP address that can prevent you from having the necessary connections during shift.
> And, finally, maybe most importantly:
> ***** It is very important that the 2-person shift crew maintain regular contact with each other during their entire shift.  For remote shifts this is extra critical and means video and audio connections in the zoom meeting must be maintained.  Many minutes, much less hours, without any possibility for audio/video communication is unacceptable and jeopardizes the safe running of the experiment. *****
> Regards,
> Nathan - PDL
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