[Pansophy] SNSPPU-INSP-HEHDP-R3 error code 28

[Allen Samuels]

It does. I'm able to access the routing, and routed a new document just to check. I'm writing an all clear email to the SOTRs right now actually. Thank you again for fixing this for us.

Allen

From: Dana Cochran <cochran at jlab.org>
Sent: Tuesday, January 5, 2021 8:31 AM
To: Allen Samuels <samuels at jlab.org>
Subject: RE: SNSPPU-INSP-HEHDP-R3 error code 28

Allen,

The server was restarted last night. Can you check to see if this works now?

From: Allen Samuels <samuels at jlab.org<mailto:samuels at jlab.org>>
Sent: Monday, January 04, 2021 1:26 PM
To: Dana Cochran <cochran at jlab.org<mailto:cochran at jlab.org>>; DocuShare <docushare at jlab.org<mailto:docushare at jlab.org>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: RE: SNSPPU-INSP-HEHDP-R3 error code 28

Understood. Thanks for looking in to it.

From: Dana Cochran <cochran at jlab.org<mailto:cochran at jlab.org>>
Sent: Monday, January 4, 2021 11:53 AM
To: Allen Samuels <samuels at jlab.org<mailto:samuels at jlab.org>>; DocuShare <docushare at jlab.org<mailto:docushare at jlab.org>>
Subject: RE: SNSPPU-INSP-HEHDP-R3 error code 28

Not sure what is causing this issue - I will try rebooting the server but it will have to wait until the end of day. Hopefully, it will function properly afterwards.

Dana

From: Allen Samuels <samuels at jlab.org<mailto:samuels at jlab.org>>
Sent: Monday, January 04, 2021 10:46 AM
To: DocuShare <docushare at jlab.org<mailto:docushare at jlab.org>>
Subject: SNSPPU-INSP-HEHDP-R3 error code 28

To whom it may concern,

We appear to be having an issue with the routing system of Docushare. One of the approvers for SNSPPU-INSP-HEHDP-R3<https://jlabdoc.jlab.org/docushare/dsweb/Services/Document-231208> attempted to approve the document, but received an error. I checked it on my end, and got the error code 28 when I clicked on the routing. I checked several other travelers, and they all displayed the same error when I attempted to access their routing as well. Please look in to this and let us know what needs to be done so we can get back to approving travelers and procedures for pansophy.

Thank you for your time,

Allen Samuels

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