[Pansophy] Pansophy Request Confirmation:

[Allen Samuels]

Gary,

If you're dealing with accidentally deleted docushare items, I'd recommend reaching out to docushare at jlab.org. They would be able to help you best.

Allen
________________________________
From: Gary Cheng <cheng at jlab.org>
Sent: Friday, November 8, 2024 1:37 PM
To: Allen Samuels <samuels at jlab.org>; Valerie Bookwalter <bookwalt at jlab.org>
Cc: pansophy at jlab.org <pansophy at jlab.org>
Subject: Re: [Pansophy] Pansophy Request Confirmation:

Hi Allen,

I have installed the Drive and it works fine for now. Thanks for pointing me to the installation guide.

Do you happen to know if there is any possibility to recover DocuShare folders deleted by mistake?

Thanks,
Gary

On 11/8/2024 11:58 AM, Allen Samuels wrote:
That is a very old document. What is that OS, Windows 95? It's not younger than XP, that's for sure.

We do have this guide on the pansophy homepage about installing DocuShare Drive<https://pansophy.jlab.org/pansophy/Documents/DocuShareDrivePDF.pdf>. The screen recording seem to be having trouble, but the steps should still be good. I'll warn you though that it's not supported by DocuShare anymore. Also it's limited by Windows Explorer limits, meaning you'll lose functionality the deeper you go into folders because of the file path character limit. Moving or renaming documents at that stage will just have them revert to their previous state but with new modified dates. It's still useful, but there's several projects I can't use it on anymore because of that. For those I revert to the browser.

I'll leave your service request open for now as you work through the install. Let me know when you have it installed and working, and I'll close it up.

Allen
________________________________
From: Gary Cheng <cheng at jlab.org><mailto:cheng at jlab.org>
Sent: Friday, November 8, 2024 11:46 AM
To: Allen Samuels <samuels at jlab.org><mailto:samuels at jlab.org>; Valerie Bookwalter <bookwalt at jlab.org><mailto:bookwalt at jlab.org>; adapps at jlab.org<mailto:adapps at jlab.org> <adapps at jlab.org><mailto:adapps at jlab.org>
Cc: pansophy at jlab.org<mailto:pansophy at jlab.org> <pansophy at jlab.org><mailto:pansophy at jlab.org>
Subject: Re: [Pansophy] Pansophy Request Confirmation:

Hi Allen,

I think so. I found a very old document authored by Bonnie Madre who retired years ago. In that document, she talks about the DocuShare Windows Client software.

Thanks,
Gary

On 11/8/2024 11:42 AM, Allen Samuels wrote:
Gary,

I got your service request. When you ask for the DocuShare Windows client, do you mean DocuShare Drive? That's the one that lets you access DocuShare via windows explorer.

Allen
________________________________
From: Pansophy <pansophy-bounces at mailman.jlab.org><mailto:pansophy-bounces at mailman.jlab.org> on behalf of adapps--- via Pansophy <pansophy at mailman.jlab.org><mailto:pansophy at mailman.jlab.org>
Sent: Friday, November 8, 2024 11:32 AM
To: Valerie Bookwalter <bookwalt at jlab.org><mailto:bookwalt at jlab.org>; Gary Cheng <cheng at jlab.org><mailto:cheng at jlab.org>
Cc: pansophy at jlab.org<mailto:pansophy at jlab.org> <pansophy at jlab.org><mailto:pansophy at jlab.org>
Subject: [Pansophy] Pansophy Request Confirmation:


Hello CHENG
Your request has been successfully received.
Soon a pansophy team member will be assigned to your request.
They may reach out to you for more information if needed.
You will recieve another email after your request has been completed.


Request Type: General Request
Priority Level: 1
Request Notes: Is there instruction on how to install the DocuShare Windows client? I can't even find a place to download the client. Is Pansophy team responsible for DocuShare technical support, or, I shall ask JLAB IT for help on DocuShare related issues?
Project: EIC591SC






Have a great day.
Pansophy Team


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