[Pansophy] Pansophy Request Confirmation:

[Gary Cheng]

Will do, thanks!

On 11/8/2024 1:53 PM, Allen Samuels wrote:
> Gary,
>
> If you're dealing with accidentally deleted docushare items, I'd 
> recommend reaching out to docushare at jlab.org. They would be able to 
> help you best.
>
> Allen
> ------------------------------------------------------------------------
> *From:* Gary Cheng <cheng at jlab.org>
> *Sent:* Friday, November 8, 2024 1:37 PM
> *To:* Allen Samuels <samuels at jlab.org>; Valerie Bookwalter 
> <bookwalt at jlab.org>
> *Cc:* pansophy at jlab.org <pansophy at jlab.org>
> *Subject:* Re: [Pansophy] Pansophy Request Confirmation:
> Hi Allen,
>
> I have installed the Drive and it works fine for now. Thanks for 
> pointing me to the installation guide.
>
> Do you happen to know if there is any possibility to recover DocuShare 
> folders deleted by mistake?
>
> Thanks,
> Gary
>
> On 11/8/2024 11:58 AM, Allen Samuels wrote:
>> That is a very old document. What is that OS, Windows 95? It's not 
>> younger than XP, that's for sure.
>>
>> We do have this guide on the pansophy homepage about installing 
>> DocuShare Drive 
>> <https://pansophy.jlab.org/pansophy/Documents/DocuShareDrivePDF.pdf>. The 
>> screen recording seem to be having trouble, but the steps should 
>> still be good. I'll warn you though that it's not supported by 
>> DocuShare anymore. Also it's limited by Windows Explorer limits, 
>> meaning you'll lose functionality the deeper you go into folders 
>> because of the file path character limit. Moving or renaming 
>> documents at that stage will just have them revert to their previous 
>> state but with new modified dates. It's still useful, but there's 
>> several projects I can't use it on anymore because of that. For those 
>> I revert to the browser.
>>
>> I'll leave your service request open for now as you work through the 
>> install. Let me know when you have it installed and working, and I'll 
>> close it up.
>>
>> Allen
>> ------------------------------------------------------------------------
>> *From:* Gary Cheng <cheng at jlab.org> <mailto:cheng at jlab.org>
>> *Sent:* Friday, November 8, 2024 11:46 AM
>> *To:* Allen Samuels <samuels at jlab.org> <mailto:samuels at jlab.org>; 
>> Valerie Bookwalter <bookwalt at jlab.org> <mailto:bookwalt at jlab.org>; 
>> adapps at jlab.org <mailto:adapps at jlab.org> <adapps at jlab.org> 
>> <mailto:adapps at jlab.org>
>> *Cc:* pansophy at jlab.org <mailto:pansophy at jlab.org> 
>> <pansophy at jlab.org> <mailto:pansophy at jlab.org>
>> *Subject:* Re: [Pansophy] Pansophy Request Confirmation:
>> Hi Allen,
>>
>> I think so. I found a very old document authored by Bonnie Madre who 
>> retired years ago. In that document, she talks about the DocuShare 
>> Windows Client software.
>>
>> Thanks,
>> Gary
>>
>> On 11/8/2024 11:42 AM, Allen Samuels wrote:
>>> Gary,
>>>
>>> I got your service request. When you ask for the DocuShare Windows 
>>> client, do you mean DocuShare Drive? That's the one that lets you 
>>> access DocuShare via windows explorer.
>>>
>>> Allen
>>> ------------------------------------------------------------------------
>>> *From:* Pansophy <pansophy-bounces at mailman.jlab.org> 
>>> <mailto:pansophy-bounces at mailman.jlab.org> on behalf of adapps--- 
>>> via Pansophy <pansophy at mailman.jlab.org> 
>>> <mailto:pansophy at mailman.jlab.org>
>>> *Sent:* Friday, November 8, 2024 11:32 AM
>>> *To:* Valerie Bookwalter <bookwalt at jlab.org> 
>>> <mailto:bookwalt at jlab.org>; Gary Cheng <cheng at jlab.org> 
>>> <mailto:cheng at jlab.org>
>>> *Cc:* pansophy at jlab.org <mailto:pansophy at jlab.org> 
>>> <pansophy at jlab.org> <mailto:pansophy at jlab.org>
>>> *Subject:* [Pansophy] Pansophy Request Confirmation:
>>>
>>> Hello CHENG
>>> Your request has been successfully received.
>>> Soon a pansophy team member will be assigned to your request.
>>> They may reach out to you for more information if needed.
>>> You will recieve another email after your request has been completed.
>>>
>>>
>>> Request Type: General Request
>>> Priority Level: 1
>>> Request Notes: Is there instruction on how to install the DocuShare 
>>> Windows client? I can't even find a place to download the client. Is 
>>> Pansophy team responsible for DocuShare technical support, or, I 
>>> shall ask JLAB IT for help on DocuShare related issues?
>>> Project: EIC591SC
>>>
>>>
>>>
>>>
>>>
>>>
>>> Have a great day.
>>> Pansophy Team
>>>
>>
>
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