[Dsg-hallc_nps] [EXTERNAL] Re: Radiall connector

Mon Jan 11 09:49:38 EST 2021

Hi Greg,

The defective connector, on the left, has the same date code as the good ones. The first 20 connectors we received are the good ones, if that helps.

Mindy
________________________________
From: Greg Kibilko <greg at setechsales.com>
Sent: Monday, January 11, 2021 9:08 AM
To: Aaron Brown <ambrown at jlab.org>; Brad Sawatzky <brads at jlab.org>; Brian Eng <beng at jlab.org>
Cc: Mindy Leffel <leffel at jlab.org>; dsg-hallc_nps at jlab.org <dsg-hallc_nps at jlab.org>
Subject: Re: [EXTERNAL] Re: [Dsg-hallc_nps] Radiall connector

Hi Aaron and all,

I spoke with the CAEN manager who is responsible for these Radiall parts.  Below you'll find a photograph of a 'typical' connector.  You'll notice that it has two numbers (in this case 20  37) stamped below the part number.  These numbers represent are a code for when the piece was produced.

[cid:part1.B8A31C5F.C006186E at setechsales.com]

In the photograph you provided me last week it seemed that there was no such stamp/number set located below the part number...but the picture wasn't totally clear.  Is that correct?  Would it be possible for you to send me a clear picture of this side of the problematic connector?  And count the number of connectors lacking this number?

Our assumption is that you received a bad batch of connectors, and we are hoping that the absence of this number will make it very easy to ID the bad pieces.

Many thanks!
Greg

On 1/8/2021 1:07 PM, Aaron Brown wrote:
Hi Greg,

Thanks for getting into this for us.
Looking forward to hearing back from you on Monday.

Thanks again,
Aaron
________________________________
From: Greg Kibilko <greg at setechsales.com><mailto:greg at setechsales.com>
Sent: Friday, January 8, 2021 12:26 PM
To: Brad Sawatzky <brads at jlab.org><mailto:brads at jlab.org>; Brian Eng <beng at jlab.org><mailto:beng at jlab.org>
Cc: Aaron Brown <ambrown at jlab.org><mailto:ambrown at jlab.org>; Mindy Leffel <leffel at jlab.org><mailto:leffel at jlab.org>; dsg-hallc_nps at jlab.org<mailto:dsg-hallc_nps at jlab.org> <dsg-hallc_nps at jlab.org><mailto:dsg-hallc_nps at jlab.org>
Subject: [EXTERNAL] Re: [Dsg-hallc_nps] Radiall connector

Hello All,

And here I thought that the new year would bring only good things! :(

I spoke with CAEN about this odd issue.  It certainly appears as if Radiall provided CAEN with a batch of clamps that are either the incorrect part or were not manufactured correctly.

We want to get the correct clamp pieces to you as quickly as possible and avoid having to wait for Radiall to deliver more.  CAEN will scour their offices to see what we have in-house.  It's past hours there now, but I'm anticipating more information from them next Monday. I'll follow up with you when I have it.

I apologize for the issue and promise that we'll get it resolved ASAP.

Many thanks,
Greg

On 1/7/2021 5:59 PM, Brad Sawatzky wrote:

Yeah -- perhaps a metric vs imperial "almost the same but not quite"
mismatch/error?

Might be worth trying a few different screws (metric and imperial) from
the stockroom and seeing if one is a match.

-- Brad

On Thu, 07 Jan 2021, Brian Eng wrote:

That was going to be my guess as well. From the top down picture it looks
like the threaded portion on the new ones have a slightly bigger diameter
compared to the old ones.

----------------------------------------------------------------------------

From: Dsg-hallc_nps <dsg-hallc_nps-bounces at jlab.org><mailto:dsg-hallc_nps-bounces at jlab.org> on behalf of Aaron
Brown <ambrown at jlab.org><mailto:ambrown at jlab.org>
Sent: Thursday, January 7, 2021 3:50 PM
To: Mindy Leffel <leffel at jlab.org><mailto:leffel at jlab.org>; dsg-hallc_nps at jlab.org<mailto:dsg-hallc_nps at jlab.org>
<dsg-hallc_nps at jlab.org><mailto:dsg-hallc_nps at jlab.org>; Greg Kibilko <greg at setechsales.com><mailto:greg at setechsales.com>
Subject: Re: [Dsg-hallc_nps] Radiall connector

Mindy, I've looped in Greg.
Hi Greg,
First, Happy New Year!
Please see below the email from Mindy (and attachments) regarding the strain
relief for the Radiall 52-pin connectors.
I wonder if it's possible that the connectors were shipped with the wrong
screws?
That's really the only reason I can think of for this situation.
If anyone else has any ideas...
-- Aaron

----------------------------------------------------------------------------

From: Dsg-hallc_nps <dsg-hallc_nps-bounces at jlab.org><mailto:dsg-hallc_nps-bounces at jlab.org> on behalf of Mindy
Leffel <leffel at jlab.org><mailto:leffel at jlab.org>
Sent: Thursday, January 7, 2021 3:42 PM
To: dsg-hallc_nps at jlab.org<mailto:dsg-hallc_nps at jlab.org> <dsg-hallc_nps at jlab.org><mailto:dsg-hallc_nps at jlab.org>
Subject: [Dsg-hallc_nps] Radiall connector

I have a new issue with the Radiall connectors. The last five connectors I
tried to attach have strain relief screws that won't tighten. I tried one
from a previous order, it tightened properly. The first picture shows the
strain relief attached to a connector. The second picture is a top view of
the strain relief. They look like they're made of different materials, the
old ones are shinier. The last picture is a side by side view, the screw
holes look like the depths are different.
The screws are slightly loose in the holes, even before I try to attach them
to the connector. Poor quality control?

--
Greg Kibilko
SETS - SE Technical Sales, Inc.
112 Tyra Lane
Townville, SC 29689
P: (864) 356-2606
CAEN Products<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=0FwPbcEmaTMtEZUppVI_r1bPs5MEmE1B53B_Sdpi710&e=>
CAEN SyS Products & Solutions<https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=LwjkTC5L2ZrTlBcMB86tCDjgEhrmPVAMmD55kTe6z0k&e=>

--
Greg Kibilko
SETS - SE Technical Sales, Inc.
112 Tyra Lane
Townville, SC 29689
P: (864) 356-2606
CAEN Products<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=vVqdG5JHxUfn31WFgWUqb86hoMxaygypJ5ZcaHnAwVc&e=>
CAEN SyS Products & Solutions<https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=i7aX5Dn683gWFV2ZeEuXDPnMqPFnpx6mfp37XB7wm08&e=>
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