[Dsg-hallc_nps] [EXTERNAL] Re: Radiall connector
Greg Kibilko
greg at setechsales.com
Mon Jan 11 10:51:12 EST 2021
Hi Mindy and all,
Thank you for checking. We'd hoped that this would be an obvious
indicator which we could show to Radiall to prove that there was a
problem with a specific batch. At this point we have a couple of
options available to us.
1) You can send back to the CAEN Tech office in Staten Island the 20
connectors which are faulty. We'll ship them back to Italy and CAEN
will take the issue up with Radiall and begin working to get you
replacements. The downside to this solution is time. CAEN doesn't have
a stock of the connectors they can send you to replace the faulty ones.
We'll have to wait for more to be shipped from Radiall and lead times
have been long.
2) You could ship back one connector to the Staten Island office. CAEN
will try to find screws that fit the strain relief collar. Assuming
they do, they'll ship back to you the connector and enough screws to
secure the other 19 connectors. The danger here is that the threaded
hole in the strain relief collars are truly faulty and have not been
machined to a size which can be mated with any type of screw. If it's a
QA/QC problem then we could be wasting time.
3) You could do a little MacGyver'ing there at JLAB and find a screw
which either mates with the strain relief collar or use a slightly
longer screw with a nut. I am reluctant to ask this because I know that
these pieces are expensive and both CAEN and I expect them to work out
of the box. But if time is critical then this might be the fastest was
to solve the problem.
I'm sorry. I wish I had a perfect and fast solution to the issue.
Please let me know how you'd like to proceed? My cell is 864-356-2606
if you'd like to speak on the phone.
Many thanks,
Greg
On 1/11/2021 9:49 AM, Mindy Leffel wrote:
> Hi Greg,
>
> The defective connector, on the left, has the same date code as the
> good ones. The first 20 connectors we received are the good ones, if
> that helps.
>
> Mindy
> ------------------------------------------------------------------------
> *From:* Greg Kibilko <greg at setechsales.com>
> *Sent:* Monday, January 11, 2021 9:08 AM
> *To:* Aaron Brown <ambrown at jlab.org>; Brad Sawatzky <brads at jlab.org>;
> Brian Eng <beng at jlab.org>
> *Cc:* Mindy Leffel <leffel at jlab.org>; dsg-hallc_nps at jlab.org
> <dsg-hallc_nps at jlab.org>
> *Subject:* Re: [EXTERNAL] Re: [Dsg-hallc_nps] Radiall connector
> Hi Aaron and all,
>
> I spoke with the CAEN manager who is responsible for these Radiall
> parts. Below you'll find a photograph of a 'typical' connector.
> You'll notice that it has two numbers (in this case 20 37) stamped
> below the part number. These numbers represent are a code for when
> the piece was produced.
>
>
>
> In the photograph you provided me last week it seemed that there was
> no such stamp/number set located below the part number...but the
> picture wasn't totally clear. Is that correct? Would it be possible
> for you to send me a clear picture of this side of the problematic
> connector? And count the number of connectors lacking this number?
>
> Our assumption is that you received a bad batch of connectors, and we
> are hoping that the absence of this number will make it very easy to
> ID the bad pieces.
>
> Many thanks!
> Greg
>
> On 1/8/2021 1:07 PM, Aaron Brown wrote:
>> Hi Greg,
>>
>> Thanks for getting into this for us.
>> Looking forward to hearing back from you on Monday.
>>
>> Thanks again,
>> Aaron
>> ------------------------------------------------------------------------
>> *From:* Greg Kibilko <greg at setechsales.com> <mailto:greg at setechsales.com>
>> *Sent:* Friday, January 8, 2021 12:26 PM
>> *To:* Brad Sawatzky <brads at jlab.org> <mailto:brads at jlab.org>; Brian
>> Eng <beng at jlab.org> <mailto:beng at jlab.org>
>> *Cc:* Aaron Brown <ambrown at jlab.org> <mailto:ambrown at jlab.org>; Mindy
>> Leffel <leffel at jlab.org> <mailto:leffel at jlab.org>;
>> dsg-hallc_nps at jlab.org <mailto:dsg-hallc_nps at jlab.org>
>> <dsg-hallc_nps at jlab.org> <mailto:dsg-hallc_nps at jlab.org>
>> *Subject:* [EXTERNAL] Re: [Dsg-hallc_nps] Radiall connector
>> Hello All,
>>
>> And here I thought that the new year would bring only good things! :(
>>
>> I spoke with CAEN about this odd issue. It certainly appears as if
>> Radiall provided CAEN with a batch of clamps that are either the
>> incorrect part or were not manufactured correctly.
>>
>> We want to get the correct clamp pieces to you as quickly as possible
>> and avoid having to wait for Radiall to deliver more. CAEN will
>> scour their offices to see what we have in-house. It's past hours
>> there now, but I'm anticipating more information from them next
>> Monday. I'll follow up with you when I have it.
>>
>> I apologize for the issue and promise that we'll get it resolved ASAP.
>>
>> Many thanks,
>> Greg
>>
>>
>> On 1/7/2021 5:59 PM, Brad Sawatzky wrote:
>>> Yeah -- perhaps a metric vs imperial "almost the same but not quite"
>>> mismatch/error?
>>>
>>> Might be worth trying a few different screws (metric and imperial) from
>>> the stockroom and seeing if one is a match.
>>>
>>> -- Brad
>>>
>>> On Thu, 07 Jan 2021, Brian Eng wrote:
>>>
>>>> That was going to be my guess as well. From the top down picture it looks
>>>> like the threaded portion on the new ones have a slightly bigger diameter
>>>> compared to the old ones.
>>>>
>>>> ----------------------------------------------------------------------------
>>>>
>>>> From: Dsg-hallc_nps<dsg-hallc_nps-bounces at jlab.org> <mailto:dsg-hallc_nps-bounces at jlab.org> on behalf of Aaron
>>>> Brown<ambrown at jlab.org> <mailto:ambrown at jlab.org>
>>>> Sent: Thursday, January 7, 2021 3:50 PM
>>>> To: Mindy Leffel<leffel at jlab.org> <mailto:leffel at jlab.org>;dsg-hallc_nps at jlab.org <mailto:dsg-hallc_nps at jlab.org>
>>>> <dsg-hallc_nps at jlab.org> <mailto:dsg-hallc_nps at jlab.org>; Greg Kibilko<greg at setechsales.com> <mailto:greg at setechsales.com>
>>>> Subject: Re: [Dsg-hallc_nps] Radiall connector
>>>>
>>>> Mindy, I've looped in Greg.
>>>> Hi Greg,
>>>> First, Happy New Year!
>>>> Please see below the email from Mindy (and attachments) regarding the strain
>>>> relief for the Radiall 52-pin connectors.
>>>> I wonder if it's possible that the connectors were shipped with the wrong
>>>> screws?
>>>> That's really the only reason I can think of for this situation.
>>>> If anyone else has any ideas...
>>>> -- Aaron
>>>>
>>>> ----------------------------------------------------------------------------
>>>>
>>>> From: Dsg-hallc_nps<dsg-hallc_nps-bounces at jlab.org> <mailto:dsg-hallc_nps-bounces at jlab.org> on behalf of Mindy
>>>> Leffel<leffel at jlab.org> <mailto:leffel at jlab.org>
>>>> Sent: Thursday, January 7, 2021 3:42 PM
>>>> To:dsg-hallc_nps at jlab.org <mailto:dsg-hallc_nps at jlab.org> <dsg-hallc_nps at jlab.org> <mailto:dsg-hallc_nps at jlab.org>
>>>> Subject: [Dsg-hallc_nps] Radiall connector
>>>>
>>>> I have a new issue with the Radiall connectors. The last five connectors I
>>>> tried to attach have strain relief screws that won't tighten. I tried one
>>>> from a previous order, it tightened properly. The first picture shows the
>>>> strain relief attached to a connector. The second picture is a top view of
>>>> the strain relief. They look like they're made of different materials, the
>>>> old ones are shinier. The last picture is a side by side view, the screw
>>>> holes look like the depths are different.
>>>> The screws are slightly loose in the holes, even before I try to attach them
>>>> to the connector. Poor quality control?
>>
>> --
>> *Greg Kibilko*
>> *SETS - SE Technical Sales, Inc.*
>> 112 Tyra Lane
>> Townville, SC 29689
>> P: (864) 356-2606
>> CAEN Products
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=0FwPbcEmaTMtEZUppVI_r1bPs5MEmE1B53B_Sdpi710&e=>
>> CAEN SyS Products & Solutions
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=LwjkTC5L2ZrTlBcMB86tCDjgEhrmPVAMmD55kTe6z0k&e=>
>
> --
> *Greg Kibilko*
> *SETS - SE Technical Sales, Inc.*
> 112 Tyra Lane
> Townville, SC 29689
> P: (864) 356-2606
> CAEN Products
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=vVqdG5JHxUfn31WFgWUqb86hoMxaygypJ5ZcaHnAwVc&e=>
> CAEN SyS Products & Solutions
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=i7aX5Dn683gWFV2ZeEuXDPnMqPFnpx6mfp37XB7wm08&e=>
--
*Greg Kibilko*
*SETS - SE Technical Sales, Inc.*
112 Tyra Lane
Townville, SC 29689
P: (864) 356-2606
CAEN Products <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwID-g&c=CJqEzB1piLOyyvZjb8YUQw&r=xEtW9c3YOrPzCwZnOoNyx92mohSWEih9F9MUxcjXPos&m=Ceq2Zdf6qEGaBrpf0dJC_7XoW_nQT8moloeRfCG9phU&s=fwtYgdCrBV2fGHxe2qln9qe4-82npzxY8IZhv2yQIwI&e= >
CAEN SyS Products & Solutions <https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwID-g&c=CJqEzB1piLOyyvZjb8YUQw&r=xEtW9c3YOrPzCwZnOoNyx92mohSWEih9F9MUxcjXPos&m=Ceq2Zdf6qEGaBrpf0dJC_7XoW_nQT8moloeRfCG9phU&s=aqUjsuQcRUZuQkY3e1tW-SFl-rqLj-7302aL4NHPCxI&e= >
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